Terms & Conditions

Terms & Conditions

www.byfossdal.com

byFossdal
Egegade 8, kld. th.
2200 Copenhagen N, Denmark
CVR (business registration number): 38119648
Email: byfossdal@gmail.com

How to place an order

1. Find the item you would like to purchase.
2. Add it to your shopping cart by clicking “Add to cart”.
3. You can then continue shopping.
4. In your cart, you can remove items or change quantities. Click “Update cart” if this button is displayed.
5. Proceed to checkout and follow the steps for customer details, delivery and payment.
6. Check your order and your details before completing your purchase.
7. Your purchase is only completed when you click the button to complete your order. If you leave the page before then, the transaction has not been completed.
8. You will receive an order confirmation at the email address you provided.
9. Once your order has been processed, you will receive another electronic notification.

Prices and currency

All prices on byfossdal.com are in DKK and include 25% VAT, but exclude fees and delivery costs when paying with a credit card issued in Denmark. Prices are displayed in Danish kroner by default. If you wish to view prices in another currency, you can select this in the upper-right corner of the webshop. Credit card payments may incur a fee for which byFossdal is not responsible. We reserve the right to correct typographical errors and update errors, change prices, and account for sold-out or discontinued items.

Payment

We only charge your account when your items are dispatched. You will receive an electronic payment receipt when your order is dispatched. We encrypt all your card details using SSL (Secure Socket Layer). This means that unauthorised parties cannot read your card number or other information during the transaction with the card acquirer. We accept Visa, Mastercard, American Express and Apple Pay.

Availability

If you order an item that is out of stock, you will be informed as soon as possible.

Dispatch and delivery

We arrange delivery within Denmark, mainly to your nearest DAO parcel shop. We may choose to send your order to a GLS parcel shop instead.

We make items to order and dispatch within 1–3 business days. This is the dispatch timeframe, not the total delivery time.

If you would like information about delivery times for specific products, email info@byfossdal.com or call the shop on +45 93 91 99 29 during opening hours.

Timely delivery depends on the carrier meeting its delivery deadlines. Delays at the carrier will also delay your delivery. We cannot be held responsible for delays at DAO, GLS or other carriers. In the event of a significantly delayed or missing delivery, we will of course send a replacement shipment free of charge.

Delivery costs

Delivery costs are added to the purchase price. These costs are shown when you place your order and before the purchase is finalised. Delivery within Denmark is free on purchases over DKK 800.

Right of withdrawal

If you shop within the EU, you have the right to withdraw from this agreement without giving a reason within 14 days. The withdrawal period expires 14 days after the day you receive the item.

Custom-made jewellery and sale items cannot be returned.

To exercise your right of withdrawal, email info@byfossdal.com with an unambiguous statement of your decision to withdraw from the agreement. You may use the standard withdrawal form in Appendix 3 to the Danish Consumer Contracts Act at www.retsinformation.dk, but this is not compulsory.

You meet the withdrawal deadline if you send your notification before the withdrawal period expires.

We will issue your refund using the same payment method you used for the original transaction, unless you have expressly agreed otherwise. You will not be charged any fees as a result of the refund.

We may withhold the refund until we have received the goods back or you have supplied evidence of having returned them, whichever happens first.

Returns

You must return the goods or hand them over to byFossdal without undue delay and no later than 14 days after the date on which you informed us that you were exercising your right of withdrawal. The deadline is met if you return the goods before the 14-day period expires.

You must cover the direct cost of returning the goods. We do not pay for return labels. If you would like help creating a return label, you are welcome to email us. The cost of the return label can be transferred via MobilePay.

Please return the item unused, in its original packaging, and include your order number or order slip. If the item is The Wings, The Bird, The Duo, Waves or another “soft” piece of jewellery packed in a folding box, a padded envelope around the jewellery box is not sufficient. Use a rigid cardboard box to prevent the jewellery from being crushed in transit.

We recommend using a tracked service, as the customer is responsible for the goods until they reach the seller. We recommend GLS, but other tracked delivery services may also be used.

Once the parcel has arrived, returned items will be checked for any damage during transit. If the item is intact, its price will be refunded through the webshop to the payment card used. The buyer will receive an automatic email receipt.

You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish their nature, characteristics and functioning.

Claims for defects

Under the Danish Sale of Goods Act, you have a two-year right to make a claim for defects. If you discover a defect, you must report it within a reasonable time, meaning within two months of discovering the fault or defect. Claims can be submitted by email to info@byfossdal.com.

We reserve the right to remedy defects, meaning that we reserve the right to replace the item with a new, undamaged item. In that case, we will cover all delivery costs.

When you shop with us, the general rules of Danish law also apply, including the Danish Sale of Goods Act and the Danish Consumer Contracts Act.

If you are dissatisfied, you may submit a complaint to Center for Klageløsning.

Claims and return address

For faults, defects or missing deliveries, please contact:

byFossdal
Egegade 8, kld. th.
2200 Copenhagen N, Denmark
CVR (business registration number): 38119648
Email: info@byfossdal.com
www.byfossdal.com

Returns should also be sent to this address. We do not accept parcels sent cash on delivery. Returns may also be made by refusing delivery or handing the item over to us in person. Although not required, providing full information with the parcel helps us process it, for example a copy of the order confirmation, bank registration and account numbers for a refund, and any previous correspondence.

byfossdal.com provides a right to claim for defects under the Danish Sale of Goods Act, covering manufacturing and material defects discovered during normal use. This does not cover faults, damage or wear arising directly or indirectly from incorrect use, inadequate maintenance, force or unauthorised alterations. Faults and defects that should be discovered during an ordinary inspection of the item must be reported to byfossdal.com within a reasonable time, meaning within two months of discovering the fault or defect. The item can subsequently be returned for repair, replacement or, by agreement, a refund. In connection with claims for defects, byfossdal.com covers reasonable return delivery costs.

Refunds

In the case of agreed price reductions, returned goods or prepaid goods cancelled before dispatch, the purchase price must be refunded in full or in part. Refunds are normally always made by bank transfer to the card used for payment, and the money is transferred directly to your account. Postage is not refunded.

Jurisdiction

Disputes with business customers are heard by Copenhagen City Court.

Cookie and privacy policy

Introduction

When you visit our website, information about you is collected and used to personalise and improve our content and advertising. If you do not want such information to be collected, you should delete your cookies (see guidance) and refrain from further use of the website. Below, we explain what information is collected, its purposes and which third parties have access to it.

Cookies

The website uses “cookies”, which are text files stored on your computer, mobile phone or similar device to recognise it, remember settings, compile statistics and target advertising. Cookies cannot contain harmful code such as viruses.

You can delete or block cookies. See guidance at: http://minecookies.org/cookiehandtering

If you delete or block cookies, advertisements may become less relevant to you and appear more frequently. You may also find that the website does not function optimally and that some content is unavailable.

The website contains cookies from third parties specified in the overview at the bottom of this page.

Personal data

General

Personal data is any information that can, to some extent, be linked to you. When you use our website, we collect and process various types of such information. This happens, for example, when you access content, subscribe to our newsletter, enter competitions or surveys, register as a user or subscriber, use other services or make purchases through the website.

We typically collect and process the following information: a unique ID and technical information about your computer, tablet or mobile phone, your IP address, geographical location and the pages you click on (interests). If you expressly consent and enter the information yourself, we also process your name, telephone number, email address, address and payment details. This will typically be in connection with creating a login or making a purchase.

Security

We have taken technical and organisational measures to prevent your information from being accidentally or unlawfully deleted, disclosed, lost, impaired, accessed by unauthorised parties, misused or otherwise processed in breach of legislation.

Purposes

The information is used to identify you as a user and show you advertisements most likely to be relevant to you, record your purchases and payments, and provide the services you have requested, such as sending a newsletter. We also use the information to optimise our services and content.

Retention period

Information is retained for the period permitted by law, and we delete it when it is no longer necessary. The period depends on the nature of the information and the reason for retaining it. It is therefore not possible to specify a general timeframe for when information is deleted.

Disclosure of information

Data about your use of the website, the advertisements you receive and may click on, geographical location, gender and age group, etc. is disclosed to third parties to the extent that this information is known. You can see which third parties are involved in the “Cookies” section above. The information is used for targeted advertising.

We also use third parties to store and process data. They process information solely on our behalf and may not use it for their own purposes.

Personal data such as your name and email address will only be disclosed if you consent to this. We only use data processors in the EU or in countries that can provide adequate protection for your information.

Access and complaints

You have the right to be informed of the personal data we process about you. You may also object at any time to the use of your information. You can withdraw your consent to the processing of your personal data. If the information processed about you is incorrect, you have the right to have it corrected or deleted. Please contact info@byfossdal.com. If you wish to complain about our processing of your personal data, you may also contact the Danish Data Protection Agency (Datatilsynet).