FAQ

Here´s a list of answers to FAQ.


Did you not find what you were looking for? Feel free to send your questions to byfossdal@gmail.com.

 

Production
Every piece of byFossdal jewelry is handmade in the byFossdal studio in Copenhagen by the owner and designer, Tanja Fossdal. Every piece of jewelry is made to order. This means less waste - a more sustainable business strategy.

Shipping
As e
very piece of jewelry is made to order, byFossdal has very little, if any, stock. Even so, every webshop order is shipped within 7 weekdays. Some gold-plated jewelry may take up to 9 weekdays, depending on the style. If you want to check shipping on a specific piece of jewelry, email byfossdal@gmail.com.

Every order is shipped with GLS to your nearest "GLS-shop/pakke-shop" with a track´n´trace number. You may need to check your spam-filter for info mails from GLS regarding pickup. Shipping with GLS takes 1-2 weekdays. 

Return/refund.
If you want to return your order, you have to let me know within 14 days. Go to CONTACT or send an email to byfossdal@gmail.com. Here after, you have 14 days to return the order. You have to pay for the shipping yourself. -unless the jewelry is damaged and this is confirmed by me. The jewelry has to be returned unused and carefully/originally wrapped. You have the full responsibility of the condition of the jewelry until I receive it. It is my recommendation, to return the order with a track´n´trace number. 
Remember to enclose the receipt. 

It is not possible to return custom-made jewelry.

Complaint
If the jewelry is damaged, please contact me HERE or send an email to byfossdal@gmail.com -